The Cycling Store

The following limited warranty applies to all current Giant & Liv bicycles manufactured from 2012 onwards. For 2011 and older model bicycles, please consult your owner's manual or contact Giant or your Authorised Giant Retailer for the applicable warranty information.

Warranty Information

What do I need to register

Please make note of the model name and serial number of your Giant bicycle.

You will find the frame number of your Giant bicycle on the seat tube, under the top tube, near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).

In case of difficulties, check with your Authorised Giant Dealer to determine the location of the serial number on your bicycle. Keep your proof of purchase for reference; this record will also help you with any police investigation or insurance claim.

Assembly Requirements

This warranty applies only to bicycles and framesets purchased new from Giant Group's online websites, or an Authorised Giant / Liv Dealer and assembled by that dealer at the time of purchase.

Warranty Periods

Warranty Period	1 year	2 years	3 years	10 years	Lifetime
Bicycle frame (Downhill excluded)					✔
Rigid forks				✔
Downhill frame			✔
Giant own brand components		✔
Electronic E-bike components		✔
E-bike Battery		✔(Or 600 times recharge)
Pedals, grips, bar tape, saddle, seatpost		✔
Paint and decals	✔
Parts or components not mentioned above	✔

SECOND OWNER WARRANTY

We're committed to environmental responsibility and a circular economy. That's why we've extended our warranty to cover second owners of registered bicycles, giving you a two-year warranty on the original frame. All other parts and components are covered under the warranty from the original purchase date and apply only to the first owner.

Warranty coverage for 2nd owners*	1 year	2 years
Bicycle frame (Downhill excluded)		✔ (Second owner purchase date)
Rigid forks		✔ (Second owner purchase date, if sold within original warranty period)
Giant own brand components		✔ (Original owner purchase date)
Pedals, grips, bar tape, saddle, seatpost		✔ (Original owner purchase date)
E-bike electronic components		✔ (Original owner purchase date)
Parts or components not mentioned above	✔ (Original owner purchase date)

The extended warranty is for the original owner only. Once the E-bike is sold, the extended coverage ends, and the warranty will follow the terms of the standard second-owner warranty.

5-Year E-Bike Support

When you buy and register select Giant E-bikes you'll unlock up to 5 years of extended support on your motor and battery. Simply register your bike within 30 days of purchase.

5-Year Motor Support

Enjoy exclusive discounts if you need to replace your motor

Year	Discount	Conditions
1	50% off RRP	Registered, outside standard 2-year warranty
2	50% off RRP	Registered, outside standard 2-year warranty
3	50% off RRP	Registered
4	25% off RRP	Registered
5	15% off RRP	Registered

Important to know

Support applies only to the original owner, this is none transferable.
Each registered E-bike can claim this benefit once.
Motors purchase through this programme come with Giant's standard 2-year warranty, but are not eligible for further extensions.
Replacement motors under warranty remain tied to your original bike's purchase date.

Note: One full charge = charging from 0% to 100%. Two partial charges from 50% to 100% count as one full charge

5-Year Battery Warranty

With eligible 2026 models, your battery warranty is automatically extended from 2 years to 5 years when your register within 30 days.

Eligible Models

Explore E+, Talon E+

What's covered

60% of the original nominal capacity for up to 600 full charges
Coverage begins from your purchase invoice date.
Applies to the original owner only

Frequently Asked Questions

How do I start a warranty claim

If you wish to start a warranty claim, please take the bicycle (along with the proof of purchase) to your local Giant retailer. All warranty work has to be through a Giant authorised retailer, so they can advise on the best course of action to getting your issue resolved.

What documents do I need to start a warranty claim?

You just need to take your proof of purchase, along with your bike, to your local Giant retailer. We'd advise contacting the retailer where you purchased the bike in the first instance.

I can't get to my local retailer - can I send a photo instead?

Unfortunately, we are unable to diagnose any issues without physically inspecting the bike itself, therefore it will need to be taken to a Giant retailer in order for a warranty claim to proceed.

Can I take the product to any Giant retailer?

We always recommend contacting the retailer where you purchased the bike from as the original contract of sale is between yourself and them.

Will I be charged for any Giant warranty replacements or labour?

No, if a warranty case is approved, we will provide replacement part/s free of charge and the needed labour.

My issue is with a non-Giant branded part on my bike, what do I do?

Any components not manufactured by Giant (Such as Shimano or SRAM drivetrain parts, for example) are covered by their original manufacturer and not through Giant. You can contact your Giant retailer of purchase for assistance in the first place. Please note, warranty decisions cannot be made over the phone or via email, so the manufacturer will need to inspect the part before any decision can be made.

WARRANTY